Running Lab Marina Square

Kudos to the Running Lab team in Marina Square, specially to FARRAH, their store-in-charge. They were very helpful and accommodating. I was in Singapore for few days for a transit stop to Dubai. When I visited Running Lab, Farah measured my foot size and determined my foot type. I was impressed about Farah’s expertise of the brands they carry and how she explained what type of shoes is most suitable to my foot with sprained ankle. She even demonstrated the features of their shoes by letting my companion wear the shoes and run on the treadmill. I really loved the Hoka Shoes that I went back to the store to buy another pair from On and a pair of insole. I look forward to visiting Running Lab again on my next transit stop in Singapore. P.S. Please don’t forget to ask the team for your GST Refund and ensure that you are able to show the bought items at Customs to get your refund. Get refund before checking in your luggage!

I was at Running Lab Marina Square on 1 Sep evening and was extremely disappointed with the lack of help I received from the store. There was a young man who was already busy with a group of people and I could hear him making suggestions and being helpful to them. I had really wanted to get a pair of shoes suitable for my upcoming event but walked out empty handed and determined to never go back again. There was another lady on duty who was at the cashier counter, she looked like she was engaged on her phone and she made me feel like she was too good to serve customers. She was reluctant and condescending when I asked to try out the shoes. She would go back to her original spot behind the cash counter after handing me the shoes. I’m not sure if serving customers is out of her scope of duty but if it was, then maybe Running Lab should managed the manpower accordingly.. and maybe she could have informed me that she was not able to help.. I get that the other guy working was already busy and every customer deserves attention so I was ok with him not helping me much. He did however pass me a pair of socks when I asked if they had any that I could borrow. I appreciated that. Terrible waste of time and effort making my way there. If you cannot respect customers enough to provide even the bare minimum service, then what’s the point of having a physical store and a prop of a threadmil. Who are you kidding?

I would say go and try the shoes but do not buy from Runners lab. Buy the shoes you want directly from the shoe store or online. Shoes have a policy where you can buy them, go for a run and return worn within 30 days. However Runners lab do not honour this so you cannot exchange them here. Buy elsewhere! Edit - below they say to contact them but have replied again saying only unworn shoes can be returned.